Connect the booking to the guest experience
Turn every confirmed Cloudbeds reservation into a personalized, hotel-branded Austin concierge experience.
Austin Hotel Concierge helps boutique hotels automatically guide guests from booking to checkout — with airport directions, hotel services, local recommendations, event planning, and personalized itineraries.
No app download required. No generic travel experience. Your hotel brand, your content, your guest relationship.
Designed for independent and boutique hotels in Austin. Cloudbeds availability and integration capabilities are subject to official API access and account permissions.
A booking confirmation is only the beginning
After guests book, they still need answers:
- How do I get from Austin airport to the hotel?
- Where is the rideshare pickup area?
- Does the hotel offer parking or valet?
- What time is check-in?
- Can I store luggage before check-in?
- What should I do during SXSW, ACL, or Formula 1?
- Where should I eat near the hotel?
- What is happening during my stay?
- Which activities match my budget and interests?
Without a connected experience, these questions arrive through scattered emails, phone calls, messages, and front-desk conversations.
Cloudbeds integration helps your hotel provide the right information at the right time — automatically and under your brand.
From Cloudbeds reservation to personalized concierge
- 1Reservation confirmed in Cloudbeds
- 2Secure guest session created
- 3Hotel-branded concierge link generated
- 4Guest receives approved email or SMS
- 5Guest prepares for arrival and explores Austin
- 6Hotel tracks engagement and improves service
Step 1: A guest books your hotel
When a reservation is created or confirmed in Cloudbeds, the integration identifies the correct hotel property and stay dates.
Step 2: A secure concierge link is created
The platform generates a secure, expiring guest link connected to the correct hotel and reservation. Guests do not need to create a complicated account or download a mobile app.
Step 3: Your hotel sends the invitation
The concierge link can be delivered through an approved hotel email, Cloudbeds-supported messaging workflow, SMS provider, booking confirmation, pre-arrival message, QR code, or digital check-in experience.
Step 4: Guests receive useful guidance
Guests can access hotel services, airport transportation, parking, check-in information, Austin recommendations, local events, and personalized itineraries.
Step 5: Your team sees what guests need
Hotel staff can view engagement, update content, feature preferred partners, hide outdated recommendations, and identify frequently requested information.
More than a link in a booking email
Reduce repetitive front-desk questions
Give guests immediate access to:
- • Check-in and check-out information
- • Wi-Fi instructions
- • Breakfast hours
- • Parking and valet
- • Pet policies
- • Luggage storage
- • Pool, gym, spa, and room service
- • Accessibility information
- • Hotel phone and contact details
Improve pre-arrival preparation
Help guests prepare before they reach Austin with:
- • Austin-Bergstrom International Airport directions
- • Uber and Lyft pickup guidance
- • Taxi and rental-car options
- • Public transportation information
- • Estimated travel times
- • Parking guidance
- • Weather and packing suggestions
- • Early-arrival and luggage-storage information
Deliver a personalized Austin experience
Use the guest’s stay dates, interests, party size, budget, and transportation preferences to recommend:
- • Restaurants
- • Texas barbecue and Tex-Mex
- • Live music
- • Museums and culture
- • Outdoor activities
- • Family experiences
- • Shopping
- • Wellness
- • LGBTQ+ experiences
- • Business and convention activities
- • Rainy-day alternatives
Make Austin events easier to navigate
Help guests plan around:
- • SXSW
- • ACL Festival
- • Formula 1 at Circuit of the Americas
- • UT events
- • Conventions
- • Concerts
- • Sporting events
- • Holidays
- • Road closures and traffic disruptions
The concierge can explain transportation, parking, crowd levels, reservations, ticketing, and alternative plans.
Promote hotel services and local partners
Feature the services and partners that matter to your property:
- • Hotel restaurant and bar
- • Breakfast
- • Spa and wellness
- • Parking and valet
- • Room service
- • Hotel events
- • Preferred restaurants
- • Tours and activities
- • Transportation providers
Hotel staff remain in control of what appears, what is hidden, and what requires review.
What your guests see
After booking, guests open a hotel-branded experience showing:
A branded experience
- • Your logo and colors
- • Your hotel name and address
- • Stay dates
- • Check-in information
- • Hotel services
- • Airport and arrival guidance
- • Explore Austin
- • Build My Itinerary
- • Contact Hotel
Guests can
- • Save places
- • Build daily itineraries
- • Reorder activities
- • Replace recommendations
- • Share plans with companions
- • View maps and directions
- • Find alternative indoor or lower-cost activities
- • Report incorrect information
- • Contact the hotel
No native app download is required.
Your team stays in control
The AI does not independently decide what your guests should see. Authorized staff can:
- • Add hotel services
- • Edit descriptions
- • Feature preferred partners
- • Hide unsuitable venues
- • Remove closed businesses
- • Add promotions
- • Approve recommendations
- • Set content expiration dates
- • Report inaccurate information
- • Update hotel policies
- • Review guest feedback
Each recommendation can include a source, booking link, last-verified date, expiration date, accessibility information, and partner status.
Clearly labeled for guests
- • Independent editorial recommendations
- • Hotel-preferred partners
- • Sponsored listings
- • Commission-generating links
Designed for reliable guest information
The concierge is built to use approved hotel and Austin content rather than relying only on generic AI responses.
The AI must not invent hours, prices, event dates, availability, accessibility claims, or travel times. Guests are reminded to verify details that may change.
Accuracy controls
- • Source URLs
- • Last-verified dates
- • Expiration dates
- • Staff approval workflows
- • Guest reporting
- • Closed-business flags
- • Manual hide and replace controls
- • Event and weather updates where supported
Secure connection between reservation and concierge
The integration is designed to use only the minimum information needed for the guest experience, such as:
Minimum guest information
- • Property ID
- • Reservation ID
- • Arrival and departure dates
- • Guest count
- • Optional first name
- • Optional email
- • Optional phone number with appropriate consent
The platform should not store payment-card details, passport information, or unnecessary billing data.
Security features
- • Server-side API communication
- • Encrypted credential storage where supported
- • Expiring guest links
- • Revocable guest sessions
- • Hotel-level data separation
- • Duplicate-event protection
- • Reservation cancellation handling
- • Privacy-conscious logs
- • Guest data retention and deletion controls
Cloudbeds API access, event availability, messaging capabilities, and marketplace requirements may vary by account and integration approval. Privacy, communications, AI, accessibility, and data-retention practices should be reviewed by qualified legal counsel before production launch.
See how guests use the experience
Hotel-level analytics can show:
- • Concierge link opens
- • Guest activation
- • Hotel-service page views
- • Airport transportation views
- • Itinerary creation
- • Austin recommendation clicks
- • Restaurant and activity referrals
- • Event-planning activity
- • Saved or shared itineraries
- • Guest questions
- • Incorrect-information reports
- • Frequently requested hotel information
- • Guest feedback
“During the pilot, 42% of arriving guests opened the concierge, 31% viewed transportation information, 24% viewed hotel services, and 18% created an Austin itinerary.”
Illustrative example only — not actual performance data. Real hotel metrics are shared only after a pilot, with the hotel’s permission.
Why connect Cloudbeds to a hotel concierge?
| Without a connected concierge | With Cloudbeds-connected concierge |
|---|---|
| Guests receive generic information | Guests receive hotel-specific guidance |
| Staff manually repeat arrival instructions | Arrival information is available before the guest asks |
| Guests search multiple websites | Hotel services and Austin planning are in one place |
| Hotel has limited engagement visibility | Hotel sees service and recommendation usage |
| Guest dates are not used | Recommendations match the actual stay |
| Cancellations require manual follow-up | Guest access can be revoked automatically |
| Printed guides become outdated | Staff can update and expire content |
| Hotel brand is disconnected from local planning | Austin discovery happens inside the hotel experience |
Launch with a 90-day Austin pilot
The pilot includes:
- One boutique hotel property
- Hotel branding setup
- Hotel service configuration
- Austin destination content
- QR codes
- Secure concierge links
- Basic Cloudbeds workflow, subject to API access
- Booking-confirmation or pre-arrival email setup
- Basic analytics
- Staff onboarding
- Pilot performance review
Suggested pilot pricing
From $750–$1,500 setup
plus $399/month
Final pricing depends on Cloudbeds access, messaging requirements, content services, number of staff users, and custom integration work.
Frequently asked questions
Give guests a better Austin stay before they arrive
Connect your booking workflow to a branded digital concierge that helps guests prepare, explore, and enjoy Austin — while giving your hotel more control, better communication, and measurable engagement.